This Privacy Policy explains how Malooz (“Malooz”, “we”, “us”, “our”) collects, uses, discloses, and protects your information when you access or use https://beta.malooz.com/ and related services (the “Service”).
1. Who We Are
Malooz is an online platform that provides streaming and/or digital content services (as applicable in your implementation). For the purposes of data protection laws, Malooz is the “data controller” for personal information processed through the Service, unless stated otherwise.
2. Scope
This Policy applies to information collected through the Service and communications (e.g., emails, support tickets). It does not apply to third-party websites, apps, or services that may be linked to or integrated with the Service.
3. Information We Collect
We may collect the following categories of information:
- Account Information: name, email address, phone number, username, password (stored in hashed form), profile details.
- Subscription & Billing Information: plan name, payment status, transaction identifiers, and limited payment details provided by our payment processor (we do not store full card numbers).
- Content & Usage: watch history, preferences (e.g., language, autoplay), searches, interactions, and settings you choose to save.
- Device & Log Data: IP address, device identifiers, browser type, operating system, app version, timestamps, diagnostic and performance data.
- Location Information: approximate location inferred from IP address (e.g., city/country) to help localize content, language, or currency where applicable.
- Communications: messages you send to support, feedback, survey responses.
- User-Generated Content: comments, uploads, or other content you submit (if enabled).
4. How We Use Information
- Provide, operate, and maintain the Service (account creation, login, access to content).
- Process subscriptions, payments, renewals, and manage billing or invoices.
- Personalize user experience (recommendations, language/currency preferences, settings).
- Improve reliability and security (fraud detection, abuse prevention, troubleshooting).
- Communicate with you (service updates, security alerts, support responses).
- Comply with legal obligations and enforce our Terms.
5. Legal Bases (Where Applicable)
If you are in a jurisdiction requiring a legal basis (e.g., GDPR), we process personal information based on: (a) contract necessity (to provide the Service), (b) legitimate interests (to secure/improve the Service), (c) consent (for optional cookies/marketing), and (d) legal obligations.
6. How We Share Information
We may share information with:
- Service Providers: hosting, analytics, customer support tools, email providers, and payment processors.
- Payment Processors: to process payments and manage subscriptions (they handle sensitive card data).
- Legal & Safety: to comply with law, respond to lawful requests, or protect rights, safety, and security.
- Business Transfers: if we undergo a merger, acquisition, or sale of assets, subject to applicable law.
We do not sell your personal information to third parties.
7. Cookies & Tracking
We use cookies and similar technologies (local storage, pixels) to keep you logged in, remember preferences, analyze traffic, and improve the Service. You can control cookies through browser settings. Some features may not work properly if cookies are disabled.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type and legal requirements.
10. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing.
- Request a copy/portability of your information.
- Withdraw consent where processing is based on consent.
To exercise rights, contact us at [support@malooz.com]. We may verify your identity before fulfilling requests.
11. Children
The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to remove it.
12. International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
13. Changes to This Policy
We may update this Policy from time to time. We will post the updated version on this page and update the “Effective Date”.
14. Contact
If you have questions about this Policy, contact:
Malooz Support
Email: [support@malooz.com]